Privacy Policy

Websolutions.ca ("we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This statement explains what we collect, why we collect it, how we use it, and the rights you have over it. It applies to this website and to any information you provide to us.

1. Information we collect

When you contact us or submit an inquiry through our website, we may collect:

Contact details: your name and email address.
Your message: the contents of any inquiry you send us, including details about the project or service you're interested in.
Technical data: IP address, browser type, pages viewed, and similar information collected automatically through Google Analytics when you visit this website (see Cookies section below).

We collect only what is necessary to respond to your inquiry and improve your experience on our site.

2. Why we use your information

We use your information to:

Respond to your inquiry and communicate with you about our web development, design, or social media management services.
Understand how visitors use our website so we can improve its content and performance (Google Analytics).
Maintain the security and operation of this website.
Meet our obligations under applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector (Law 25).

3. Consent

By providing your information to this office, you consent to its collection and use for the purposes above. Where the law requires explicit, written, or separate consent for a specific use, we will ask for it. You can withdraw consent at any time by contacting our Privacy Officer (section 8). Withdrawing consent may limit our ability to deliver the services you have asked for.

4. Disclosure to third parties

We do not sell your personal information. We may share it only:

With Google Analytics, which processes technical data to help us understand website traffic and usage patterns. Google's data practices are governed by Google's Privacy Policy.
With third-party service providers that host this website or operate our contact form. These providers access information only as needed to deliver their service and are bound by appropriate confidentiality terms.
Where required or permitted by law, including in response to a court order or lawful request from a public authority.

5. Where your information is stored

Your information is stored in Canada whenever possible. Some service providers may process limited technical information (for example, web analytics) outside Canada. Where this happens, the information is subject to the laws of the country where it is processed, including lawful access by authorities in that country.

6. Cookies and similar technologies

This website uses cookies and similar technologies. A cookie is a small text file placed on your device by your browser. We group cookies into three categories:

Necessary cookies are required for the site to work, for example to remember your language choice and your consent preferences. These are always on and cannot be disabled.
Analytics cookies help us understand how visitors use the site so we can improve it, and help us protect our forms from spam and abuse. We use Google Analytics 4 with IP anonymization, and Google reCAPTCHA. These cookies are off by default.
Marketing cookies are used to measure the performance of awareness campaigns we run on third-party platforms. These cookies are off by default.

Analytics and marketing cookies are loaded only after you accept them. Until you make a choice, only necessary cookies run, and Google Consent Mode v2 keeps ad_storage and analytics_storage set to denied.

Our forms are protected by reCAPTCHA, which is part of the analytics category. If you do not allow analytics cookies, these forms may be unavailable until you adjust your preferences. If this happens, you can allow analytics cookies and refresh the page, or contact us directly using the details in section 8.

You can change your choices at any time by clicking Cookie preferences in the footer. Clearing your cookies will reset your preferences and the consent banner will appear again on your next visit.

7. How long we keep your information

We keep your information only as long as we need it for the purposes described in this statement and to meet any record retention obligations that apply to us. Records are retained for seven (7) years, after which they are destroyed or anonymized in a secure manner. Website analytics data is retained for fourteen (14) months.

8. Your rights and our Privacy Officer

Subject to applicable law, you have the right to:

Access the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Withdraw your consent and ask us to stop using your information.
Receive a copy of your information in a structured format, where the law requires it.
File a complaint about how we have handled your information.

To exercise any of these rights, or to ask any question about this statement, please contact our Privacy Officer:

John Smith, Privacy Officer
Websolutions.ca
467 Main Street, Suite #1, Bathurst, NB, E2A 1B1
Phone: (555) 555-5555
Email: john.smith@websolutions.ca

If you are not satisfied with our response, you may contact:

The Office of the Privacy Commissioner of Canada, at priv.gc.ca, or
The Office of the Access to Information and Privacy Commissioner for New Brunswick, at https://info-priv-nb.ca.

9. Security

We use administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we maintain the safeguards expected of a responsible organization.

10. Changes to this statement

We may update this statement from time to time. The current version is always available on this website and the date of the most recent update is shown below.